FAQs

Have questions about cheap bulk mobile phone accessories? Explore BWOO's FAQs. Get answers on our smart watches, GaN chargers, power banks, audio gear & more. Learn about our 20-year expertise, global certifications, and bulk order support for distributors.

About the Company
Are you a manufacturer or a trader?

Yes, we are a manufacturer with 20 years of experience with 
factories in Foshan and Shenzhen, covering an area of 4000 square meters and having 200 experienced workers to serve 10 product lines. 

What kind of company are you?

We are an enterprise integrating production, sales and research and development, with 20 years experience of manufacturing and developing consumer electronics.

What is the scale of your factory? Where is it located?

Our factories are mainly located in Foshan and Shenzhen, with a total area of 4000 square meters with 200 experienced employees working for 10 product lines.

Are you manufacturing company?

Yes, we have been dedicated in manfacturing, selling and developing consumer electronices for 20 years, with 200 experienced workers and  total plan area of 4000 square meters.

Are you a manufacturer?

Yes, we specilizes in manfacturing, selling and developing consumer electronices for 20 years, with 200 experienced workers and a total plant area of 4000 square meters.

Custom made
Can I print my logo on the products we order?

Yes, Logo can be printed though silk screen printing or aser engraving.

Can the power output be customized?

Yes, we support customizing power output from 5W to 120W. For further information about customization, please contact us via WhatsApp.

Can we have our logo printed on the ordered products ?

 Yes, the logo can be silk screened or laser engraved.  

Can the power output be customized?

Yes, we support customizing power output from 5W to 22.5W. For more details about  customization, please contact us via WhatsApp.

Can the product color be customized?

Yes, but there is a requirement for the MOQ. For further inquiries about custom colors, please contact us through WhatsApp.

What kinds of car chargers do you provide?

We provide a variety of car chargers such as wireless car chargers, wireless charging car phone holder and magnetic charging car phone holder, etc.

Is color custom service available?

Yes, but there is a requirement for the MOQ. For further inquiries about custom color, please contact us through Whatsapp. 

Is molding services available? What about the cost?

Yes, there is mold making service based on your specifications or the drawings provided, and the charge for molding is dependent on the product model. Once the ordered quantity is higher enough, the molding cost will be refunded.

Are your wireless chargers certified by Qi Standard?

Yes.

Can you customize the BT chip of the headset? What kinds of BT chips can you offer?

Yes, we can offer JieLi, Bluetrum, Airoha, Qualcomm and more.

Can acept a mixed order? Mixed colors or models

 Yes. We can. For futher inquiries about a mixed order, please contact us  through Whatsapp. 

Can you customize the water protection feature of the earphones?

Yes, we support waterproof level customization ranging from IPX4 to IPX8.

Can you accept product customization?

Yes. we have an elite R&D and design team which can customize a product based on your requests  For further inquiries about custom service, please contact us via WhatsApp.

Can you customize charging protocols? What charging protocols can you provide?

Yes, we provide PD, QC, SCP, FCP, AFC, PE, VOOC and other fast charging protocols. For more customization details, please click the Whatsapp button to contact us.

Can the data cable port be customized?

Yes, we can provide USB-A to Type-C, Type-C to Type-C, Type-C to Lightning, and other modes for customization. For more details about customization, please click the button "WhatsApp" to contact us.

Do you support product customization? Such as product design, product colors or logo printing.

Yes. With 20 years of product customization experience, we have an expert R&D and design team that help you customize products to your requests. For logo printing, we offer laser marking and screen printing.  And custom colors will have MOQ requirements.

Can you customize the sound unit?

Yes, we have an elite R&D and design team that helps you customize the configuration the product according to the needs. If you want to know more about the customized service, please contact us via Whatsapp.

Can we have our logo printed on the products we order?

Yes. Your logo can be printed in two ways: 1.silk screen printing. 2.laser engraving 

What cells do you use in your speakers ? Can you support the battery capacity customization?

We mainly use lithium polymer batter cells, and the battery capacity can be customized according to customer needs.

How about your MOQ?

For brand products, the MOQ is one box, and for customized products, it is 3000pcs. 

Can the charging protocols be customized?

Yes. Our products support customizing PD, QC, SCP, FCP, AFC, PE, VOOC and other fast charging protocols.

Can the charger shell be customized?

Yes. we can customize the charger shell with ABS and PC fireproof materials.

Do you support customizing the charging plug?

Yes, we can provide EU plugs, UK plugs, US plugs and AU plugs and others.

What kinds of battery cells do you use in the charging case and earbuds?

The charging case uses a lithium polymer battery cell while the earbuds use a lithium-ion battery cell or a lithium polymer battery cell.

Can the IPX waterproof level of the speakers be customized?

Yes, we support waterproof level customization from IPX4 to IPX8.

Can you customize the touch function of the TWS headset according to my needs?

Yes, our product engineer can redesign the product feature based on your requests. 

Is there service for customizing products?

Yes. Our R&D and design team can customize a product based on your needs and budgets. Please contact us via WhatsApp for more details about customization. . 

What is your manner for packing?

1. Color printed box with an inner blister tray; 
2. Package design customization.

What about your MOQ?

The MOQ for brand products is one box and for customized products is 1000pcs.

Can you customize the noise cancellation scheme? Which noise cancelling technologies do you have?

Yes, ANC, ENC, CVC, DSP, passive noise cancellation and other innovative noise cancellation are available.

Do you accept a mixed order? Mixing colors or models

Yes, if you have any further questions about mixed orders, please contact us via WhatsApp. 

Do you provide molding services? How much does it cost?

Yes, mold making is available based on your specifications or the provided drawings, and the cost is dependent on the product model. And if the ordered quantity is large enough, the cost of molding will be refunded.

Is product color customization available?

Yes, but there is a MOQ requirement. Please contact us via WhatsApp if you have any questions about custom colors. 

What kind of packaging can you provide?

1.Color-printed boxes with inner blisters.

2. Eco-friendly PET bottle.

3. Package customization. 

Do you support magnetic wireless charging customization?

Yes. We have a professional R&D and design team that can help you customize magnetic wireless charging feature. For more details about magnetic charging, please contact  us via WhatsApp.

Can you customize the BT chip of the speakers? What BT chips can you provide?

Yes. We provide JieLi, Bluetrum, Actions,Broadcom and more for customization.

Do you offer any molding services? What is the price?

Yes, mold making is available based on your requests or the drawings provided, and the cost is determined by the product model. Furthermore, if the ordered quantity is high enough, the cost of molding will be refunded.

Can your magnetic chargers compactible with iPhones and Samsuang?

Yes, all of our magnetic chargers are compatible with Qi standard and can work with all the Qi-certified devices. 

Do you provide product customization?

Yes. we have an elite R&D and design team that can tailor a product to your specifications. For additional details about custom service, please contact us via WhatsApp. 

Do you support customizing the power outputs?

Yes. We currently support5W, 7.5W, 10W, 15W power output customization. For more details about output customization, please contact us via WhatsApp.

Is any mixed order allowed? Mixing colors or models

Yes. For further inquiries about mixed orders, please contac us via Whatsapp.

Can the sheath of the data cable be customized?

Yes. The sheath of the cables can be customized with nylon-briaded materials, eco-friendly TPE materals, TPU materials and other others.

Can the shell of the charger be customized? What kinds of material do you provide?

Yes, we provide ABS and PC fireproof materials for customization. For more details about customization, please contact us via WhatsApp.

Can the length of the data cables be customized?

Yes, we can support customizing a data cable in 1 meter, 2 meters, 3 meters, 5 meters, or longer lengths. For more details about customization, please contact us via WhatsApp.

What kinds of data cables do you provide?

We provide you with various data cables such as PD fast charging cables, multi-functional retractable data cables,magnetic charging data cables, 2/3-in-1 data cables, RGB lighting chargng cables and more.

Can our logo be printed on the products we order?

 Yes, logos can be printed via silkscreen or laser engraving.  

Do you provide wireless charging function or magnetic wireless charging customization?

Yes, but it depends on the product models. Customized wireless charging or magnetic wireless charging functions are compatible with Qi certification standards. For more customization details, please click the WhatsApp button to contact us.

What about the package?

1. Color-printed box with an interior blister tray.
2. Package customization service is available.

What kind of wireless charging can you provide?

We provide you with wireless charging stands,wireless charging pads, magnetic charging pads and , folding wireless chargers and multi-functional wireless chargers and more innovative designs to meet your needs.

Can an external charging cable be added?

Yes, we can add Type-C, Lightning or Micro-USB charging cables based on your requests. For further inquiry about customization, please contact us via Whatsapp.

Can you offer a molding service? How about its cost?

Yes, mold making is available based on your requests and the drawings you offered and its charge depends on the product model. And  once a large ordered amount is made, the moulding cost will refund.

What kinds of battery cells do you use in your power banks?

Lithium polymer battery cells or lithium-ion battery cells (18650 battery cell and 21700 battery).

Sample
When will you deliver my sample?

The delivery time for an in-stock sample is three business days, while for a customized sample, it is five to seven business days.

What about the lead time for my sample?

The lead time for a sample in stock is three business days, and for a customized sample is about 5 to 7 business days

Will you offer a free sample for testing?

Yes, after signing the PI, we will send a free sample to you for checking upon delivery. For a new client, we will charge for the sample and shipping fee that will be refunded to you once the order is confirmed.

What is the lead time for my sample?

The lead time for an in-stock sample is three business days, and the leading time for a customized sample is approximately five to seven business days.

When my sample will be dlivered?

For a sample that is in stock, the delivery time is three business days. For a customized sample, it is five to seven business days.

Can you produce according to the sample I offered?

Yes,with 20 years experiences of product customization,we can produce according to the sample or drawings  you offered。

Terms and Conditions
What is your terms for delivery?

We support EXW, FOB, CFR, CIF, or customizing the most efficient shipping way for your needs.

How long does it take my order to ship out?

5 to 25 business days after advance payment. The specific shipping day is determined by the quantity of the products you're ordered.

When my products will be delivered?

It will be sent out in 5 to 25 business days after the advance paymen. And the exact date of delivery is determined by the product quantity you ordered 

What are your delivery terms?

We provide EXW, FOB, CFR, and CIF. And our logistics department can tailor the most efficient shipping method to your needs.

How about the payment term?

T/T. 30% as deposit and 70% before delivery. Before delivery, we will show the products and packages to you by sending videos or photos.

Quality assurance
What certifications do your products have?

All of our products comply with international certification standards such as CE, ROHS, FCC, UL, and more..

How to process defective goods?

Our number of defective products is less than 1/1000, which is less than the average for the industry.
Please send our after-sales service photos or videos of the defective products so they can check them out. If the products are proven to be not damaged by human, we will replace them with the next order.

Will quality inspections be conducted on all the products before shipment?

Yes,  Before delivery, OQC standards will be strictly implemented on every product to ensure 100 percent good quality. Meanwhile, related inspection reports will be provided to you.

Which certifications do your products have?

Our products have CE,ROHS,FCC,UL and more important international certificates.

How about the warranty?

12 months from the delivery date. 

How will you handle defective goods?

Our defective rate is lower than the industry average, at less than 1/1000.
Please send photographs or videos of the defective products to our after-sales service for evaluation. If there are no human-caused damages to the products, we will replenish them on the following order.

What tests will be conducted on your chargers?

We will conduct a series of tests on our chargers, including temperature resistance testing  humidity resistance test, plug & pull force testing, salt spray testing, dropping testing and more.

What will you do to ensure the product quality?

1. With 20 years experience of manufacturing mobile electronics and ISO9001 certification.
2. With the best testing equipment to promise the best results.
3. Strictly following inspection standards like IQC, IPQC, and FQC to ensure the highest quality of products from raw materials to finished goods.
5. You'll get any inspection reports you need before delivery.

What certificates do your products comply with?

Our products are certified by CE, ROTHS, FCC and other important international certification.

What will you do to guarantee the product quality?

1.We are an ISO9001-certified manufacturer with 20 years of experience in manufacturing.
2. Using industry-leading testing equipment to guarantee superior results.
3. Strictly adhering to inspection standards such as IQC, IPQC, and FQC to ensure the highest quality of products from raw materials to finished goods.
4. Before delivery, OQC standards will be strictly implemented on every product to ensure 100 percent good quality. 
5. Before delivery, related inspection reports will be provided to you.

How will you deal with defective products?

1. Our defective rate is less than 1/1000, which is lower than the industry standard.
2.Please send the pictures or videos about the defective products to our after-sales department for evaluation. If there is no human causes of damages in the products, we will replenish it the next order

Shipment
How will my order be packaged to avoid damage while shipping?

We pack your products with outer corrugated boxes, inner boxes(optional), bubble films, pallets, and more protective materials.

How will my cargo be shipped? When will it arrive?

Air transportation or ocean shipping. Air freight delivery will take between 5 and 10 business days.  

How will my order be packaged to prevent damage during shipping?

We pack your products with outer corrugated boxes, inner boxes(optional), bubble films, pallets, and more protective materials.

How will my ordered be transported? When will it be delivered?

Air transportation or ocean shipping. Delivery by air freight will take between 5 and 10 business days.  

How will you ship my cargo? How long does it take to arrive?

Air freight and ocean shipping. For air freight, it will take 5 to 10 buiness days to reach you.  

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